Jerônimo do Valle
"Digital Transformation" is a broad term that implies the use of technology to positively impact the customer and user experience, in addition to causing changes in the very foundations of companies. This transition includes deep changes in business processes, at the operational level, to offer greater efficiency, agility and empowerment to people and corporations. Below, we talk about the main phases of the process;
The venture brings connectivity, security and management challenges that need to be thought of in advance. All company members must be trained, encouraged and have access to information about the new guidelines.
Before implementing a new corporate network, it is essential to know which applications are important to the business, who uses them and where they are located. This will support the design of the digital network as well as the creation of an application performance management (APM) strategy.
Seeking as the "main reason" the offer of a better end-customer experience, at this stage, the assessment needs to go deeper into determining which functions are critical to the business, which should continue to be handled internally and which can be delegated to external suppliers. Companies must stop wasting time compiling requirements into systems that can be outsourced or retired before network transformation is complete.
In terms of security, the company needs to be clear that established processes, procedures and controls can be implemented in the new network, in order to guarantee the necessary level of continuity for information security during a disruption situation.
In the face of the new era, it is impossible not to move towards digital, however, as in any transition process, there are necessary precautions and correct planning is the best way to guarantee success.